Learning Intention:
We are learning to communicate effectively with others
Success criteria:
I can explain why effective communication is important.
I can explain the different types of communication
We are learning to communicate effectively with others
Success criteria:
I can explain why effective communication is important.
I can explain the different types of communication
Warmup:
Write the different ways you communicate with others?
Does this change depending on who you are communicating with?
Write down a time when there was good communication, what was the result?
Write down a time when there was bad communication, what was the result?
Whole Class:
Communication is not only about what is said; it also includes our actions and behaviours. Guests and clients in the hospitality industry are paying for a service, and hospitality professionals are required to assist and serve their customers. This involves all aspects of both verbal and non-verbal communication, and also involves interpersonal skills.
Read the double sided handout and complete the following questions.
Individual
1. Write down the names of three people who you regularly communicate with and how you communicate. What channels are used? Do you always understand what is communicated to you? If not, how do you clarify the meaning of the information?
2. Describe the three forms of communication.
3. Identify four types of media used for transmitting written communication.
4. Explain how you verbally communicate effectively with colleagues and customers.
5. Explain how active listening can be demonstrated when in a conversation with a colleague or customer.
6. Explain the difference between internal and external customers.
7. Write down three important tips for good communication.
Reflections:
Complete the multiple choice quiz
Write the different ways you communicate with others?
Does this change depending on who you are communicating with?
Write down a time when there was good communication, what was the result?
Write down a time when there was bad communication, what was the result?
Whole Class:
Communication is not only about what is said; it also includes our actions and behaviours. Guests and clients in the hospitality industry are paying for a service, and hospitality professionals are required to assist and serve their customers. This involves all aspects of both verbal and non-verbal communication, and also involves interpersonal skills.
Read the double sided handout and complete the following questions.
Individual
1. Write down the names of three people who you regularly communicate with and how you communicate. What channels are used? Do you always understand what is communicated to you? If not, how do you clarify the meaning of the information?
2. Describe the three forms of communication.
3. Identify four types of media used for transmitting written communication.
4. Explain how you verbally communicate effectively with colleagues and customers.
5. Explain how active listening can be demonstrated when in a conversation with a colleague or customer.
6. Explain the difference between internal and external customers.
7. Write down three important tips for good communication.
Reflections:
Complete the multiple choice quiz